# Mattermost: Major incident: Incident with Mattermost Boards

**Summary:** Mattermost Boards experienced performance and availability issues affecting Cloud Workspaces and Workspaces, rated major, from 2022-12-22 15:13 UTC to 2022-12-22 17:57 UTC (2 h 44 min). Mattermost applied a mitigation and confirmed resolution; all other services were reported working as expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-12-22 15:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8jdkmz7kddvc](https://stspg.io/8jdkmz7kddvc)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)
- Versions: before (none: first archived) → after incident\_version:106/l2hqzq5v25zh@dc752b494257
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Incident with Mattermost Boards
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-12-22 15:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-12-22 17:57 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Workspaces, Workspaces
```

**7. Added: Update** (investigating) · 2022-12-22 15:13 UTC

```diff
+ We are investigating reports of degraded performance for Mattermost Boards. We’re investigating the cause and will provide more information as soon as it's available.
```

**8. Added: Update** (investigating) · 2022-12-22 15:36 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2022-12-22 15:51 UTC

```diff
+ We identified an issue that impacted performance in Mattermost Boards. We are working on mitigation, and we will provide more information as soon as it's available.
```

**10. Added: Update** (identified) · 2022-12-22 16:34 UTC

```diff
+ We identified an issue that impacts availability in Mattermost Boards. All other services are working as expected. We are working on mitigation, and we will provide more information as soon as it's available.
```

**11. Added: Update** (monitoring) · 2022-12-22 17:30 UTC

```diff
+ We've applied a mitigation to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
```

**12. Added: Update** (resolved) · 2022-12-22 17:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-12-22 15:13 UTC | Major incident: Incident with Mattermost Boards (this change) | outage |

All Mattermost changes: [timeline](https://rewindex.com/company/mattermost/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if505539bcf3ca0 · Markdown: https://rewindex.com/change/if505539bcf3ca0.md · JSON: https://rewindex.com/api/v1/changes/if505539bcf3ca0 · Generated 2026-10-18T02:27:12.331Z