# Contentstack: Major incident: Contentstack - AWS EU - Publishing and Web Application issue

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-10-19 10:07 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/6tn8w17qqy4q](https://stspg.io/6tn8w17qqy4q)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)
- Versions: before (none: first archived) → after incident\_version:728/hd8yj6jfkyn6@c19dbfd5740c
- Change 1 of 1 for this incident

Incident page (full timeline): [Contentstack - AWS EU - Publishing and Web Application issue](https://rewindex.com/company/contentstack/incidents/hd8yj6jfkyn6.md)
## What changed

**1. Added: Title**

```diff
+ Contentstack - AWS EU - Publishing and Web Application issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-19 10:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-19 11:36 UTC
```

**6. Added: Affected components**

```diff
+ Amazon Web Services EU Region - Content Management API, Amazon Web Services EU Region - Web Application, Content Management API, Web Application
```

**7. Added: Update** (investigating) · 2024-10-19 10:07 UTC

```diff
+ We are experiencing a partial issue with bulk publishing. Our team is actively working to resolve the issue. We will keep you posted with further updates. If you encounter any issues while accessing our services, please do not hesitate to contact our Customer Success Team.
```

**8. Added: Update** (investigating) · 2024-10-19 10:26 UTC

```diff
+ We are currently working to resolve the issue promptly. While not all customers are affected, some users may experience difficulties. If you have trouble accessing our services, please contact our Customer Success Team for assistance.
```

**9. Added: Update** (investigating) · 2024-10-19 11:21 UTC

```diff
+ We are experiencing a partial issue with publishing and Web application. Our team is actively working to resolve the issue. We will keep you posted with further updates. If you encounter any issues while accessing our services, please do not hesitate to contact our Customer Success Team.
```

**10. Added: Update** (identified) · 2024-10-19 11:28 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**11. Added: Update** (monitoring) · 2024-10-19 11:35 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (resolved) · 2024-10-19 11:36 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-19 10:07 UTC | Major incident: Contentstack - AWS EU - Publishing and Web Application issue (this change) | major |

All Contentstack changes: [timeline](https://rewindex.com/company/contentstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if4db5d2d3c782f · Markdown: https://rewindex.com/change/if4db5d2d3c782f.md · JSON: https://rewindex.com/api/v1/changes/if4db5d2d3c782f · Generated 2026-10-20T00:00:43.843Z