# New Relic: Major incident: Data Irregularities for US region

**Summary:** New Relic reported a major US-region incident affecting some customers, with delayed data in queries, charts, and dashboards and delayed, missing, or suppressed alert notifications. The incident started at 2026-09-25 19:57 UTC and was resolved at 2026-09-25 22:33 UTC, with impacted services restored to normal operations. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-25 19:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fy25q1yq6dkr](https://stspg.io/fy25q1yq6dkr)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before (none: first archived) → after incident\_version:283/897ql6915l7m@cc76fb24e7b9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data Irregularities for US region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-25 19:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-25 22:33 UTC
```

**6. Added: Affected components**

```diff
+ Alert Notifications : US - APM : US, Alert Notifications : US - Browser : US, Alert Notifications : US - Infrastructure : US, Alert Notifications : US - Logs : US, Alert Notifications : US - Mobile : US, Alert Notifications : US - NRQL : US, Alert Notifications : US - Serverless : US, Alert Notifications : US - Synthetics : US, APM Agent : US, APM : US, Browser Agent : US, Browser : US, Data Ingest : US - APM Agent : US, Data Ingest : US - Browser Agent : US, Data Ingest : US - Event API : US, Data Ingest : US - Incident Intelligence API : US, Data Ingest : US - Infrastructure Agent : US, Data Ingest : US - Log API : US, Data Ingest : US - Metric API : US, Data Ingest : US - Mobile Agent : US, Data Ingest : US - OTLP API : US, Data Ingest : US - Synthetics : US, Data Ingest : US - Trace API : US, Event API : US, Incident Intelligence API : US, Infrastructure Agent : US, Infrastructure : US, Log API : US, Logs : US, Metric API : US, Mobile Agent : US, Mobile : US, NRQL : US, OTLP API : US, Serverless : US, Synthetics : US, Trace API : US
```

**7. Added: Update** (investigating) · 2026-09-25 19:57 UTC

```diff
+ We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
```

**8. Added: Update** (investigating) · 2026-09-25 20:15 UTC

```diff
+ We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
```

**9. Added: Update** (investigating) · 2026-09-25 20:39 UTC

```diff
+ We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
```

**10. Added: Update** (identified) · 2026-09-25 21:27 UTC

```diff
+ We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.
```

**11. Added: Update** (identified) · 2026-09-25 22:18 UTC

```diff
+ At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.
```

**12. Added: Update** (resolved) · 2026-09-25 22:33 UTC

```diff
+ Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-25 19:57 UTC | Major incident: Data Irregularities for US region (this change) | degradation |

All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if4c797b4bcab63 · Markdown: https://rewindex.com/change/if4c797b4bcab63.md · JSON: https://rewindex.com/api/v1/changes/if4c797b4bcab63 · Generated 2026-10-18T02:28:21.335Z