# Opsgenie: Major incident: Some products are hard down

**Summary:** Opsgenie reported a major outage affecting alert and incident flows, notification delivery in EU and US, and its public website. The incident ran from 2024-07-03 20:51 UTC to 2024-07-04 00:36 UTC (3 h 45 min); reported downtime was between 03-07-2024 20:08 UTC and 03-07-2024 20:31 UTC. Opsgenie mitigated the problem and restored service. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-07-03 20:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6q53plpp4dsm](https://stspg.io/6q53plpp4dsm)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)
- Versions: before (none: first archived) → after incident\_version:284/89r5pg93mpw8@720cf6a01da4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some products are hard down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-03 20:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-04 00:36 UTC
```

**6. Added: Affected components**

```diff
+ Alert Flow, Email Notification Delivery, EU - Alert Flow, EU - Email Notification Delivery, EU - Incident Flow, EU - Mobile Notification Delivery, EU - SMS Notification Delivery, EU - Voice Notification Delivery, Incident Flow, Mobile Notification Delivery, Public Website, SMS Notification Delivery, US - Alert Flow, US - Email Notification Delivery, US - Incident Flow, US - Mobile Notification Delivery, US - SMS Notification Delivery, US - Voice Notification Delivery, Voice Notification Delivery
```

**7. Added: Update** (investigating) · 2024-07-03 20:51 UTC

```diff
+ We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.
```

**8. Added: Update** (monitoring) · 2024-07-03 21:45 UTC

```diff
+ We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
```

**9. Added: Update** (resolved) · 2024-07-04 00:36 UTC

```diff
+ Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Opsgenie. The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-03 20:51 UTC | Major incident: Some products are hard down (this change) | outage |

All Opsgenie changes: [timeline](https://rewindex.com/company/opsgenie/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if4b035149c17eb · Markdown: https://rewindex.com/change/if4b035149c17eb.md · JSON: https://rewindex.com/api/v1/changes/if4b035149c17eb · Generated 2026-10-18T02:28:27.892Z