# Bitbucket: Critical incident: Bitbucket Cloud website performance degradation

**Summary:** Bitbucket Cloud website users experienced slower-than-expected response times in an incident rated critical by the vendor. It started at 2024-09-06 06:49 UTC and was resolved at 2024-09-06 07:05 UTC, lasting 16 min; a fix was implemented, but no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-09-06 06:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ws8rzdd4g8y9](https://stspg.io/ws8rzdd4g8y9)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/7zzs81t50h0h@53b2d513c225
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bitbucket Cloud website performance degradation
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-06 06:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-06 07:05 UTC
```

**6. Added: Affected components**

```diff
+ Website
```

**7. Added: Update** (investigating) · 2024-09-06 06:49 UTC

```diff
+ We are currently experiencing performance degradation with Bitbucket Cloud. Users may encounter slower than expected response times when accessing Bitbucket Cloud website.
```

**8. Added: Update** (identified) · 2024-09-06 06:55 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-09-06 07:01 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-09-06 07:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-06 06:49 UTC | Critical incident: Bitbucket Cloud website performance degradation (this change) | degradation |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/if49f60ad0fe659 · Markdown: https://rewindex.com/change/if49f60ad0fe659.md · JSON: https://rewindex.com/api/v1/changes/if49f60ad0fe659 · Generated 2026-10-18T03:33:56.843Z