# Prisma: Major incident: Suspected Accelerate Disruption - Investigating

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-02 15:49 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/zn9299pwwztb](https://stspg.io/zn9299pwwztb)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/vj51q3qv73wx@29d0417d7962
- Change 1 of 1 for this incident

Incident page (full timeline): [Suspected Accelerate Disruption - Investigating](https://rewindex.com/company/prisma/incidents/vj51q3qv73wx.md)
## What changed

**1. Added: Title**

```diff
+ Suspected Accelerate Disruption - Investigating
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-02 15:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-02 16:37 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (investigating) · 2025-10-02 15:49 UTC

```diff
+ Description: We are investigating the impact of a suspected disruption that was automatically detected by our system. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
```

**8. Added: Update** (monitoring) · 2025-10-02 16:11 UTC

```diff
+ Description: Query engines are now being started as expected and traffic has returned to normal. We're continuing to investigate the issue and monitor traffic across Accelerate. Affected users: All Root cause: Currently unknown Workarounds: None identified
```

**9. Added: Update** (resolved) · 2025-10-02 16:37 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-02 15:49 UTC | Major incident: Suspected Accelerate Disruption - Investigating (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if401238019b933 · Markdown: https://rewindex.com/change/if401238019b933.md · JSON: https://rewindex.com/api/v1/changes/if401238019b933 · Generated 2026-10-19T23:13:33.680Z