# Greenhouse: Major incident: Partial Service Disruption

**Summary:** Greenhouse reported a major partial disruption affecting job creation and causing multiple confirmation emails to be sent to candidates on Greenhouse Recruiting - Silo 201 and Silo 201. It started at 2026-09-02 08:06 UTC and lasted 26 min, resolving at 2026-09-02 08:32 UTC after a fix was implemented; all services returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-02 08:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f0p09gh8vqdr](https://stspg.io/f0p09gh8vqdr)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before (none: first archived) → after incident\_version:227/p773m3hnrh5z@dce931e4156c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Partial Service Disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 08:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 08:32 UTC
```

**6. Added: Affected components**

```diff
+ Greenhouse Recruiting - Silo 201, Silo 201
```

**7. Added: Update** (investigating) · 2026-09-02 08:06 UTC

```diff
+ We are currently experiencing a partial disruption affecting Job creation and multiple confirmation emails being sent to candidates. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
```

**8. Added: Update** (resolved) · 2026-09-02 08:32 UTC

```diff
+ A fix has been implemented. All services are returned to normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 08:06 UTC | Major incident: Partial Service Disruption (this change) | degradation |

All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if3efee098b6ab5 · Markdown: https://rewindex.com/change/if3efee098b6ab5.md · JSON: https://rewindex.com/api/v1/changes/if3efee098b6ab5 · Generated 2026-10-18T00:38:34.238Z