# Bitrise: Major incident: AWS outage

**Summary:** Bitrise reported a major outage of billing and subscription management because its billing service provider was down due to an AWS outage; builds ran without issues. The incident started at 2025-10-20 10:10 UTC and was resolved at 2025-10-20 14:24 UTC, lasting 4 h 13 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 10:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7llqjvbqydlv](https://stspg.io/7llqjvbqydlv)
- [Company: Bitrise](https://rewindex.com/company/bitrise.md)
- Versions: before (none: first archived) → after incident\_version:177/81t8sk0yy98y@fd8920acb013
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AWS outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 10:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 14:24 UTC
```

**6. Added: Update** (investigating) · 2025-10-20 10:10 UTC

```diff
+ Due to an AWS outage, our 4rd party billing service provider is down. Biling and subscription management is not available. Builds are running without issues.
```

**7. Added: Update** (resolved) · 2025-10-20 14:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 10:10 UTC | Major incident: AWS outage (this change) | outage |

All Bitrise changes: [timeline](https://rewindex.com/company/bitrise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if3d7c0212fff1d · Markdown: https://rewindex.com/change/if3d7c0212fff1d.md · JSON: https://rewindex.com/api/v1/changes/if3d7c0212fff1d · Generated 2026-10-18T02:55:23.094Z