# Brex: Critical incident: Brex card payment declines at OpenAI

> Critical incident: Brex card payment declines at OpenAI. Detected 2026-11-06 by Rewindex: what changed on Brex’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/if390c1f9eb9a60
Last updated: 2026-11-06T22:54:00Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-06 22:44 UTC · Detected: 2026-11-06 22:54 UTC
- [Source: https://status.brex.com/incidents/x6jy7g2zn7rj](https://status.brex.com/incidents/x6jy7g2zn7rj)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/x6jy7g2zn7rj@740787afa0b4
- Change 1 of 2 for this incident

Incident page (full timeline): [Brex card payment declines at OpenAI](https://rewindex.com/company/brex/incidents/x6jy7g2zn7rj.md)
## What changed

**1. Added: Title**

```diff
+ Brex card payment declines at OpenAI
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-06 22:44 UTC
```

**5. Added: Affected components**

```diff
+ Money movement: card authorization
```

**6. Added: Update** (investigating) · 2026-11-06 22:44 UTC

```diff
+ We are aware that some customers may be experiencing declined payments when using their Brex cards at OpenAI. We are working directly with OpenAI and Mastercard to investigate and resolve the issue. We will provide updates as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-06 22:44 UTC | Critical incident: Brex card payment declines at OpenAI (this change) | outage |
| 2026-11-07 02:13 UTC | [Incident updated: Brex card payment declines at OpenAI](https://rewindex.com/change/r360d750c391ace.md) | Normal progress |

Next: [change](https://rewindex.com/change/r360d750c391ace.md) · All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Brex card payment declines at OpenAI on Brex’s status page, changed 2026-11-06 22:44 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/if390c1f9eb9a60
- Citation: Brex, “Critical incident: Brex card payment declines at OpenAI” (2026-11-06 22:44 UTC). Archived by Rewindex: https://rewindex.com/change/if390c1f9eb9a60 (CC BY 4.0).
- Markdown link: `[Brex: Critical incident: Brex card payment declines at OpenAI (2026-11-06)](https://rewindex.com/change/if390c1f9eb9a60)`


---
Canonical: https://rewindex.com/change/if390c1f9eb9a60 · Markdown: https://rewindex.com/change/if390c1f9eb9a60.md · JSON: https://rewindex.com/api/v1/changes/if390c1f9eb9a60 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-07T16:27:00.064Z