# Brex: Critical incident: Severe latency in authz choking up most services

**Summary:** Brex reported a critical incident involving severe authz latency affecting most services, starting at 2026-02-24 20:21 UTC and resolved at 2026-02-24 21:16 UTC; the computed duration was 54 min. A fix was deployed at 20:25 UTC, after which errors appeared to recover. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-24 20:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xxfdd4glbdj2](https://stspg.io/xxfdd4glbdj2)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/vw04vf3wsjwq@adfffa4dddac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Severe latency in authz choking up most services
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-24 20:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-24 21:16 UTC
```

**6. Added: Update** (investigating) · 2026-02-24 20:21 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (monitoring) · 2026-02-24 20:25 UTC

```diff
+ We have identified the issue and a fix has been deployed. Errors seem to be recovering and we are continuing to monitor the situation.
```

**8. Added: Update** (resolved) · 2026-02-24 21:16 UTC

```diff
+ We have resolved the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-24 20:21 UTC | Critical incident: Severe latency in authz choking up most services (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/if37101859ddace · Markdown: https://rewindex.com/change/if37101859ddace.md · JSON: https://rewindex.com/api/v1/changes/if37101859ddace · Generated 2026-10-18T01:51:11.130Z