# MongoDB Atlas: Major incident: Atlas Clusters Snapshot Failures

**Summary:** MongoDB Atlas cluster snapshots were failing in a major-impact incident affecting MongoDB Cloud, from 2026-03-10 23:18 UTC to 2026-03-11 02:30 UTC (3 h 11 min). MongoDB implemented a fix and confirmed resolution; customers faced snapshot failures during the incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-10 23:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tyn1fstlpnvb](https://stspg.io/tyn1fstlpnvb)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)
- Versions: before (none: first archived) → after incident\_version:152/3dts1g4b0n7g@6b5386e38540
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Atlas Clusters Snapshot Failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-10 23:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-11 02:30 UTC
```

**6. Added: Affected components**

```diff
+ MongoDB Cloud
```

**7. Added: Update** (investigating) · 2026-03-10 23:18 UTC

```diff
+ Atlas cluster snapshots are failing. We are actively investigating.
```

**8. Added: Update** (identified) · 2026-03-11 00:45 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-03-11 02:21 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-03-11 02:30 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-10 23:18 UTC | Major incident: Atlas Clusters Snapshot Failures (this change) | outage |

All MongoDB Atlas changes: [timeline](https://rewindex.com/company/mongodb-atlas/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if2d43abdb2803a · Markdown: https://rewindex.com/change/if2d43abdb2803a.md · JSON: https://rewindex.com/api/v1/changes/if2d43abdb2803a · Generated 2026-10-18T01:52:17.781Z