# Mailjet: Critical incident: Support Ticket Creation Failures

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-06-05 10:01 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/p0lp3txv09yv](https://stspg.io/p0lp3txv09yv)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)
- Versions: before (none: first archived) → after incident\_version:744/v34fsmm2fhjw@40dfbf8a234d
- Change 1 of 1 for this incident

Incident page (full timeline): [Support Ticket Creation Failures](https://rewindex.com/company/mailjet/incidents/v34fsmm2fhjw.md)
## What changed

**1. Added: Title**

```diff
+ Support Ticket Creation Failures
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-05 10:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-05 10:33 UTC
```

**6. Added: Affected components**

```diff
+ Support
```

**7. Added: Update** (investigating) · 2026-06-05 10:01 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-06-05 10:25 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-06-05 10:26 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-06-05 10:33 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-05 10:01 UTC | Critical incident: Support Ticket Creation Failures (this change) | critical |

All Mailjet changes: [timeline](https://rewindex.com/company/mailjet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if2a28b0693b60a · Markdown: https://rewindex.com/change/if2a28b0693b60a.md · JSON: https://rewindex.com/api/v1/changes/if2a28b0693b60a · Generated 2026-10-20T00:00:36.019Z