# Asana: Critical incident: Issues in some regions

**Summary:** Asana reported a critical outage affecting API, App, Mobile, Automations and Background Actions, and Webhooks and Event Streams in regions outside the US, including Australia, EU and Japan, due to a network issue. It started at 2024-11-08 20:46 UTC and lasted 21 min; a fix was implemented, and the incident was resolved at 2024-11-08 21:08 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-11-08 20:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vbr3s3wdcyr6](https://stspg.io/vbr3s3wdcyr6)
- [Company: Asana](https://rewindex.com/company/asana.md)
- Versions: before (none: first archived) → after incident\_version:90/09j3kr2pnqsf@70737982c5c3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues in some regions
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-11-08 20:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-11-08 21:08 UTC
```

**6. Added: Affected components**

```diff
+ API, App, Australia - API, Australia - App, Australia - Automations and Background Actions, Australia - Mobile, Australia - Webhooks and Event Streams, Automations and Background Actions, EU - API, EU - App, EU - Automations and Background Actions, EU - Mobile, EU - Webhooks and Event Streams, Japan - API, Japan - App, Japan - Automations and Background Actions, Japan - Mobile, Japan - Webhooks and Event Streams, Mobile, Webhooks and Event Streams
```

**7. Added: Update** (identified) · 2024-11-08 20:46 UTC

```diff
+ We are experiencing issues in regions other than the US due to a network issue. We've identified the problem and are working on a fix.
```

**8. Added: Update** (identified) · 2024-11-08 20:48 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2024-11-08 20:55 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-11-08 21:08 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-11-08 20:46 UTC | Critical incident: Issues in some regions (this change) | outage |

All Asana changes: [timeline](https://rewindex.com/company/asana/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if28ad3a9e7231c · Markdown: https://rewindex.com/change/if28ad3a9e7231c.md · JSON: https://rewindex.com/api/v1/changes/if28ad3a9e7231c · Generated 2026-10-18T02:55:18.384Z