# Brex: Critical incident: Notification delays

**Summary:** Brex reported a critical degradation starting 2026-07-30 17:04 UTC, with notification delays and possible delays or errors loading the Tasks page or resetting passwords or 2FA. It lasted 1 h 7 min and was resolved at 2026-07-30 18:11 UTC; Brex said all services were operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-30 17:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fbcynwrqkxdx](https://stspg.io/fbcynwrqkxdx)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/8xjvwz50w2rp@09e8fff77c58
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Notification delays
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-30 17:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-30 18:11 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, Money movement: card authorization
```

**7. Added: Update** (investigating) · 2026-07-30 17:04 UTC

```diff
+ Customers may experience delays receiving notifications, as well as delays or errors when loading the Tasks page or resetting authentication methods such as passwords or 2FA. Our team is investigating and working to restore normal service.
```

**8. Added: Update** (identified) · 2026-07-30 17:34 UTC

```diff
+ We have identified the issue and are working on a fix.
```

**9. Added: Update** (resolved) · 2026-07-30 18:11 UTC

```diff
+ We’ve resolved the issue affecting notifications and the Tasks page. All services are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-30 17:04 UTC | Critical incident: Notification delays (this change) | degradation |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if23cdba5f1cd2d · Markdown: https://rewindex.com/change/if23cdba5f1cd2d.md · JSON: https://rewindex.com/api/v1/changes/if23cdba5f1cd2d · Generated 2026-10-18T01:52:11.336Z