# Squarespace: Major incident: Squarespace loading and editing Issues

**Summary:** Squarespace reported a major loading and editing outage affecting Commerce, Email Campaigns, and Site Editing, including access to the Email Campaigns panel and applying or accessing certain premium features. It started at 2026-09-28 13:17 UTC and lasted 48 min; a fix was implemented at 13:50 UTC, and the incident was resolved at 14:06 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 13:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2h5gvbcdykt5](https://stspg.io/2h5gvbcdykt5)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/1pz7bq4z190p@afd3dc875a76
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Squarespace loading and editing Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 13:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-28 14:06 UTC
```

**6. Added: Affected components**

```diff
+ Commerce, Email Campaigns, Site Editing
```

**7. Added: Update** (identified) · 2026-09-28 13:17 UTC

```diff
+ We are currently investigating issues across Squarespace, specifically regarding access to the Email Campaigns panel as well as applying and accessing certain premium features.
```

**8. Added: Update** (identified) · 2026-09-28 13:35 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2026-09-28 13:50 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-09-28 14:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 13:17 UTC | Major incident: Squarespace loading and editing Issues (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/if1dad63884e9cf · Markdown: https://rewindex.com/change/if1dad63884e9cf.md · JSON: https://rewindex.com/api/v1/changes/if1dad63884e9cf · Generated 2026-10-18T02:29:14.007Z