# Segment: Major incident: Connections Processing Delays

**Summary:** Segment reported major Connections processing delays affecting Streaming Destinations (US), delaying destination delivery. The incident started at 2026-07-25 22:45 UTC and resolved at 2026-07-26 04:39 UTC, lasting 5 h 53 min. A fix was implemented at 07-25 23:39 UTC, with processing latency recovering under monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-25 22:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2nwqxws2k32w](https://stspg.io/2nwqxws2k32w)
- [Company: Segment](https://rewindex.com/company/segment.md)
- Versions: before (none: first archived) → after incident\_version:162/c612ls70s208@445a834e26c1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connections Processing Delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-25 22:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-26 04:39 UTC
```

**6. Added: Affected components**

```diff
+ Streaming Destinations - Streaming Destinations (US), Streaming Destinations (US)
```

**7. Added: Update** (investigating) · 2026-07-25 22:45 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-07-25 23:29 UTC

```diff
+ The issue has been identified and we are actively working on mitigation.
```

**9. Added: Update** (monitoring) · 2026-07-25 23:39 UTC

```diff
+ A fix has been implemented, and we are actively monitoring the situation as processing latency recovers.
```

**10. Added: Update** (monitoring) · 2026-07-26 04:14 UTC

```diff
+ Destination delivery is expected to recover in 30-40 minutes
```

**11. Added: Update** (resolved) · 2026-07-26 04:39 UTC

```diff
+ This incident is now recovered.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-25 22:45 UTC | Major incident: Connections Processing Delays (this change) | degradation |

All Segment changes: [timeline](https://rewindex.com/company/segment/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if198fd7a112df3 · Markdown: https://rewindex.com/change/if198fd7a112df3.md · JSON: https://rewindex.com/api/v1/changes/if198fd7a112df3 · Generated 2026-10-18T02:28:00.349Z