# Dialpad: Major incident: We are investigating potential issues with calling

**Summary:** Dialpad reported a major incident affecting inbound and outbound calls starting 2026-04-08 19:17 UTC. A fix was implemented by 2026-04-08 19:44 UTC, and the incident was resolved at 2026-04-08 21:18 UTC after 2 h 1 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-08 19:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9q5v1k2wrh95](https://stspg.io/9q5v1k2wrh95)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)
- Versions: before (none: first archived) → after incident\_version:121/c7yyp9m506p9@5b0769faec46
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are investigating potential issues with calling
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-08 19:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-08 21:18 UTC
```

**6. Added: Affected components**

```diff
+ Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
```

**7. Added: Update** (investigating) · 2026-04-08 19:17 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2026-04-08 19:44 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-04-08 21:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-08 19:17 UTC | Major incident: We are investigating potential issues with calling (this change) | outage |

All Dialpad changes: [timeline](https://rewindex.com/company/dialpad/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if1987ffc9e21d1 · Markdown: https://rewindex.com/change/if1987ffc9e21d1.md · JSON: https://rewindex.com/api/v1/changes/if1987ffc9e21d1 · Generated 2026-10-18T02:29:40.071Z