# Hex: Major incident: Degraded Kernel Acquisition

**Summary:** Hex reported major degradation in kernel acquisition affecting Kernels, starting 2025-05-18 23:38 UTC and lasting 43 min until resolution at 2025-05-19 00:21 UTC. Hex stated that it identified the issue and implemented a fix; no cause was provided. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-05-18 23:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9qb7nwsnsz3h](https://stspg.io/9qb7nwsnsz3h)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/jvzkkln9kk82@b23258c05261
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded Kernel Acquisition
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-18 23:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-19 00:21 UTC
```

**6. Added: Affected components**

```diff
+ Kernels
```

**7. Added: Update** (investigating) · 2025-05-18 23:38 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2025-05-18 23:53 UTC

```diff
+ The issue has been identified and a fix has been implemented.
```

**9. Added: Update** (resolved) · 2025-05-19 00:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-18 23:38 UTC | Major incident: Degraded Kernel Acquisition (this change) | degradation |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if0c975921a4fef · Markdown: https://rewindex.com/change/if0c975921a4fef.md · JSON: https://rewindex.com/api/v1/changes/if0c975921a4fef · Generated 2026-10-18T02:55:07.153Z