# incident.io: Major incident: AI features degraded

**Summary:** incident.io reported a major degradation affecting some AI features, with increased error rates starting at 2026-08-01 00:08 UTC. The incident lasted 2 h 37 min and was resolved at 2026-08-01 02:45 UTC, when the vendor reported full recovery. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-01 00:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.incident.io/incidents/01KYXKE8X9H96CXMSQNFV2MQ1R](https://status.incident.io/incidents/01KYXKE8X9H96CXMSQNFV2MQ1R)
- [Company: incident.io](https://rewindex.com/company/incident-io.md)
- Versions: before (none: first archived) → after incident\_version:280/01KYXKE8X9H96CXMSQNFV2MQ1R@0ca4eda8be9b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AI features degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-01 00:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-01 02:45 UTC
```

**6. Added: Update** (investigating) · 2026-08-01 00:08 UTC

```diff
+ We detected increased error rates with some AI features.
```

**7. Added: Update** (resolved) · 2026-08-01 02:45 UTC

```diff
+ Between around 00:00 and 02:44 UTC, some AI features returned increased error rates. We are now seeing full recovery.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-01 00:08 UTC | Major incident: AI features degraded (this change) | degradation |

All incident.io changes: [timeline](https://rewindex.com/company/incident-io/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if003c3ff975a50 · Markdown: https://rewindex.com/change/if003c3ff975a50.md · JSON: https://rewindex.com/api/v1/changes/if003c3ff975a50 · Generated 2026-10-18T02:27:21.674Z