# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-11-01 18:06 UTC · Detected: 2026-10-18 05:13 UTC
- [Source: https://status.salesforce.com/incidents/20003425](https://status.salesforce.com/incidents/20003425)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003425@83145abdbc71
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20003425.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-01 18:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-01 20:23 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Core Service
```

**7. Added: Update** (update) · 2025-11-01 19:11 UTC

```diff
+ At 18:06 UTC on November 1, 2025, we observed a service disruption impacting IND76, IND82, IND126, and IND134 instances. Users are unable to access their services. We identified a potential issue at the database level caused by a recent configuration change. To resolve this, we are redeploying the release. We will provide an update once the redeployment is completed or sooner if we have more information.
```

**8. Added: Update** (update) · 2025-11-01 19:44 UTC

```diff
+ IND134 is out of impact as of 19:30 UTC.  We have updated the posting to reflect the currently impacted instances. We are redeploying the release on the remaining instances and will provide an update once the redeployment is completed or sooner if we have more information.
```

**9. Added: Update** (update) · 2025-11-01 19:48 UTC

```diff
+ IND76, IND82 and IND126 are out of impact as of 19:45 UTC, 20:22 UTC and 20:23 UTC, respectively. We successfully redeployed the release, resolving the issue. Customers can now access their services    We apologize for any inconvenience this incident may have caused you and your business.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-01 18:06 UTC | Major incident: Service Disruption: Core Service (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iefff117623bf52 · Markdown: https://rewindex.com/change/iefff117623bf52.md · JSON: https://rewindex.com/api/v1/changes/iefff117623bf52 · Generated 2026-10-18T10:23:43.202Z