# Honeycomb: Major incident: honeycomb.io marketing website not working

**Summary:** Honeycomb’s marketing website, www.honeycomb.io, was not working in a major-impact incident starting 2026-07-02 18:10 UTC and resolved at 2026-07-03 00:31 UTC, lasting 6 h 20 min. Honeycomb reported that clearing the CDN cache appeared to solve the issue. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-02 18:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vcwr4fk6vh6p](https://stspg.io/vcwr4fk6vh6p)
- [Company: Honeycomb](https://rewindex.com/company/honeycomb.md)
- Versions: before (none: first archived) → after incident\_version:279/y19shm1scfbt@c540086b9f67
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ honeycomb.io marketing website not working
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-02 18:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-03 00:31 UTC
```

**6. Added: Affected components**

```diff
+ www.honeycomb.io
```

**7. Added: Update** (investigating) · 2026-07-02 18:10 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2026-07-02 18:13 UTC

```diff
+ Clearing the CDN cache appears to have solved the issue.
```

**9. Added: Update** (resolved) · 2026-07-03 00:31 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-02 18:10 UTC | Major incident: honeycomb.io marketing website not working (this change) | outage |

All Honeycomb changes: [timeline](https://rewindex.com/company/honeycomb/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iefa428a032ab34 · Markdown: https://rewindex.com/change/iefa428a032ab34.md · JSON: https://rewindex.com/api/v1/changes/iefa428a032ab34 · Generated 2026-10-18T02:31:25.009Z