# Chargebee: Major incident: API Service Degradation

**Summary:** Chargebee reported major intermittent API request timeouts in the EU region from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The incident record started and resolved at 2026-07-16 12:56 UTC (computed duration: 0 min); Chargebee said services were operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-16 12:56 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vmclbkhfy0x1](https://stspg.io/vmclbkhfy0x1)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)
- Versions: before (none: first archived) → after incident\_version:294/048r0gxzpkcr@2f6d3c151091
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ API Service Degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-16 12:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-16 12:56 UTC
```

**6. Added: Affected components**

```diff
+ API Endpoints - API (EU), API (EU)
```

**7. Added: Update** (resolved) · 2026-07-16 12:56 UTC

```diff
+ We experienced intermittent API request timeouts in the EU region during the window from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The issue has since been resolved, and services are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-16 12:56 UTC | Major incident: API Service Degradation (this change) | degradation |

All Chargebee changes: [timeline](https://rewindex.com/company/chargebee/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ief7194f05e0568 · Markdown: https://rewindex.com/change/ief7194f05e0568.md · JSON: https://rewindex.com/api/v1/changes/ief7194f05e0568 · Generated 2026-10-18T02:29:40.782Z