# Plaid: Major incident: Service Disruption Impacting Bank of America connections

**Summary:** Plaid reported a major disruption affecting new connections to Bank of America, starting 2026-08-02 14:51 UTC and resolved at 2026-08-03 12:53 UTC, lasting 22 h 1 min. Plaid notified Bank of America; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-02 14:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.plaid.com/incidents/01KZ1FBHC564M61DSA89BCHP6P](https://status.plaid.com/incidents/01KZ1FBHC564M61DSA89BCHP6P)
- [Company: Plaid](https://rewindex.com/company/plaid.md)
- Versions: before (none: first archived) → after incident\_version:298/01KZ1FBHC564M61DSA89BCHP6P@87ff1d83bce6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service Disruption Impacting Bank of America connections
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-02 14:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-03 12:53 UTC
```

**6. Added: Update** (investigating) · 2026-08-02 14:51 UTC

```diff
+ We are observing issues impacting new connections to Bank of America. We have notified Bank of America and are working to root cause and resolve this issue as quickly as possible.
```

**7. Added: Update** (resolved) · 2026-08-03 12:53 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-02 14:51 UTC | Major incident: Service Disruption Impacting Bank of America connections (this change) | outage |

All Plaid changes: [timeline](https://rewindex.com/company/plaid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ieec84f222bca13 · Markdown: https://rewindex.com/change/ieec84f222bca13.md · JSON: https://rewindex.com/api/v1/changes/ieec84f222bca13 · Generated 2026-10-18T00:39:14.126Z