# Rippling: Critical incident: Rippling MCP is down

**Summary:** Rippling MCP was down in a critical-impact incident affecting Identity & App Management - Third-party integrations and Third-party integrations. It started at 2026-09-17 20:13 UTC and was resolved at 2026-09-17 20:47 UTC, lasting 34 min; Rippling reported implementing a fix but did not specify the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-17 20:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5l34cjv4rjr3](https://stspg.io/5l34cjv4rjr3)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/n1kd93cncb3v@ca1a353ff440
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Rippling MCP is down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-17 20:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-17 20:47 UTC
```

**6. Added: Affected components**

```diff
+ Identity & App Management - Third-party integrations, Third-party integrations
```

**7. Added: Update** (investigating) · 2026-09-17 20:13 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-09-17 20:20 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-09-17 20:27 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-09-17 20:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-17 20:13 UTC | Critical incident: Rippling MCP is down (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iee41ed4a9dea03 · Markdown: https://rewindex.com/change/iee41ed4a9dea03.md · JSON: https://rewindex.com/api/v1/changes/iee41ed4a9dea03 · Generated 2026-10-18T02:29:39.661Z