# Postman: Major incident: Api Builder flows are affected for US customers

**Summary:** Postman reported a major outage affecting API Builder flows for US customers, starting 2026-09-10 18:01 UTC and resolved at 2026-09-10 18:26 UTC after 25 min. The team identified a database issue, applied a fix for database resources, and confirmed all scenarios had recovered. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-10 18:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6yv2yxrqvnc6](https://stspg.io/6yv2yxrqvnc6)
- [Company: Postman](https://rewindex.com/company/postman.md)
- Versions: before (none: first archived) → after incident\_version:199/j28ny2c82rr3@599fd69864af
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Api Builder flows are affected for US customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-10 18:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-10 18:26 UTC
```

**6. Added: Affected components**

```diff
+ API Builder, US - API Builder
```

**7. Added: Update** (investigating) · 2026-09-10 18:01 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-09-10 18:16 UTC

```diff
+ The team has identified an issue with the database and is working on a fix.
```

**9. Added: Update** (identified) · 2026-09-10 18:17 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**10. Added: Update** (monitoring) · 2026-09-10 18:17 UTC

```diff
+ A fix for the db resources has been applied and team is monitoring the service health
```

**11. Added: Update** (resolved) · 2026-09-10 18:26 UTC

```diff
+ All scenarios have recovered and the issue is mitigated.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-10 18:01 UTC | Major incident: Api Builder flows are affected for US customers (this change) | outage |

All Postman changes: [timeline](https://rewindex.com/company/postman/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iede33f61977406 · Markdown: https://rewindex.com/change/iede33f61977406.md · JSON: https://rewindex.com/api/v1/changes/iede33f61977406 · Generated 2026-10-18T03:55:49.835Z