# Prisma: Major incident: Accelerate issue provisioning new query engines in us-east-1

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-01-22 00:50 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/yzdp122dycvd](https://stspg.io/yzdp122dycvd)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/s9cdy745nsbj@45212a82f185
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate issue provisioning new query engines in us-east-1](https://rewindex.com/company/prisma/incidents/s9cdy745nsbj.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate issue provisioning new query engines in us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-22 00:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-22 01:03 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (identified) · 2025-01-22 00:50 UTC

```diff
+ We identified an upstream infrastructure provider issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances.
```

**8. Added: Update** (identified) · 2025-01-22 00:56 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2025-01-22 00:56 UTC

```diff
+ The upstream infrastructure provide issue has resolved and Accelerate is provisioning new query engines successfully. We are continuing to monitor for any further impact.
```

**10. Added: Update** (resolved) · 2025-01-22 01:03 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-22 00:50 UTC | Major incident: Accelerate issue provisioning new query engines in us-east-1 (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ied8d1f08390252 · Markdown: https://rewindex.com/change/ied8d1f08390252.md · JSON: https://rewindex.com/api/v1/changes/ied8d1f08390252 · Generated 2026-10-20T00:01:01.472Z