# Travis CI: Critical incident: MacOS Builds Failing on .COM and .ORG

**Summary:** MacOS builds failed on Travis CI .COM and .ORG in a critical outage from 2020-03-19 19:41 UTC to 2020-03-19 21:59 UTC, lasting 2 h 17 min. Travis CI attributed the failures to a major upstream-provider outage and resolved the incident after the provider reported a fix and Travis CI observed improvements. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-03-19 19:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/12j2x8c2njjl](http://stspg.io/12j2x8c2njjl)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/9861dc7dtsb0@4efd4e3fcb19
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ MacOS Builds Failing on .COM and .ORG
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2020-03-19 19:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-03-19 21:59 UTC
```

**6. Added: Affected components**

```diff
+ Builds Processing - Mac Builds
```

**7. Added: Update** (investigating) · 2020-03-19 19:41 UTC

```diff
+ We have observed issues with Mac OSX builds that are failing on both .com and .org due to a major outage at our upstream provider. We are looking into this and will provide additional updates.
```

**8. Added: Update** (resolved) · 2020-03-19 21:59 UTC

```diff
+ Thank you for your patience. Our upstream provider has reported that a fix has been implemented [1]. We have also seen improvements on our end and so we are marking this issue resolved. Thank you [1] https://status.macstadium.com/incidents/l464rrkdg4yn
```

**9. Added: Update** (postmortem) · 2020-03-23 16:26 UTC

```diff
+ Please see the MacStadium Post-Mortem \[1\] for details about this incident. Thank you! \[1\] [https://status.macstadium.com/incidents/l464rrkdg4yn](https://status.macstadium.com/incidents/l464rrkdg4yn)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-03-19 19:41 UTC | Critical incident: MacOS Builds Failing on .COM and .ORG (this change) | outage |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ied232c1bf5b9e1 · Markdown: https://rewindex.com/change/ied232c1bf5b9e1.md · JSON: https://rewindex.com/api/v1/changes/ied232c1bf5b9e1 · Generated 2026-10-18T02:31:32.036Z