# Jira: Major incident: Some users experiencing issues viewing boards and work items

**Summary:** Some Jira Service Management and Jira Cloud customers experienced intermittent errors and degraded performance viewing boards and work items in a major-impact incident. It started at 2026-06-09 05:29 UTC and was resolved at 2026-06-09 18:28 UTC, lasting 12 h 58 min. Jira reported applying a fix and restoring normal operations at 10:36 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-09 05:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ph1bzz5mhyxx](https://stspg.io/ph1bzz5mhyxx)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before (none: first archived) → after incident\_version:103/jgzp93wzrws3@1defb2297d63
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users experiencing issues viewing boards and work items
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-09 05:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-09 18:28 UTC
```

**6. Added: Affected components**

```diff
+ Viewing content
```

**7. Added: Update** (investigating) · 2026-06-09 05:29 UTC

```diff
+ We are investigating reports of intermittent errors and degredated performance for some Jira Service Management and Jira Cloud customers.  We will provide further updates within one hour.
```

**8. Added: Update** (identified) · 2026-06-09 06:21 UTC

```diff
+ Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
```

**9. Added: Update** (identified) · 2026-06-09 06:22 UTC

```diff
+ Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
```

**10. Added: Update** (identified) · 2026-06-09 09:26 UTC

```diff
+ Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
```

**11. Added: Update** (identified) · 2026-06-09 09:27 UTC

```diff
+ Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
```

**12. Added: Update** (identified) · 2026-06-09 10:20 UTC

```diff
+ Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
```

**13. Added: Update** (identified) · 2026-06-09 10:21 UTC

```diff
+ Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
```

**14. Added: Update** (monitoring) · 2026-06-09 10:36 UTC

```diff
+ Our team has been able to apply the fix and mitigate the issue. The services have been restored to normal operations. We will continue to actively monitor over the next 8 hours to confirm stability.
```

**15. Added: Update** (resolved) · 2026-06-09 18:28 UTC

```diff
+ The issue has now been resolved, and the service is operating normally for all affected customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-09 05:29 UTC | Major incident: Some users experiencing issues viewing boards and work items (this change) | outage |

All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ied1d7bb23c42f9 · Markdown: https://rewindex.com/change/ied1d7bb23c42f9.md · JSON: https://rewindex.com/api/v1/changes/ied1d7bb23c42f9 · Generated 2026-10-18T03:31:47.602Z