# RudderStack: Critical incident: Ingestion got affected for customers who are on enterprise.

**Summary:** RudderStack reported a critical outage affecting enterprise customers’ Data Ingestion (US), starting at 2024-02-23 23:33 UTC and lasting 1 h 59 min until resolution at 2024-02-24 01:32 UTC. A fix was rolled out at 02-24 00:52 UTC, followed by monitoring; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-02-23 23:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k84qk6cf7b57](https://stspg.io/k84qk6cf7b57)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/krfsd08gzhlx@f7147cf100b6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ingestion got affected for customers who are on enterprise.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-02-23 23:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-02-24 01:32 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (US), Data Ingestion (US)
```

**7. Added: Update** (investigating) · 2024-02-23 23:33 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2024-02-24 00:52 UTC

```diff
+ Fix has been rolled out and we are monitoring actively
```

**9. Added: Update** (resolved) · 2024-02-24 01:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-02-23 23:33 UTC | Critical incident: Ingestion got affected for customers who are on enterprise. (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iece8fc88811406 · Markdown: https://rewindex.com/change/iece8fc88811406.md · JSON: https://rewindex.com/api/v1/changes/iece8fc88811406 · Generated 2026-10-18T02:53:42.499Z