# Drata: Critical incident: Multiple products unavailable

**Summary:** Drata reported a critical outage affecting Trust Center Pages, Trust Center Admin Page, AIQA, and Compliance Monitoring (AI Summary), caused by upstream provider network service degradation. It started at 2026-09-01 15:14 UTC and was resolved at 2026-09-01 19:29 UTC, lasting 4 h 14 min; all impacted services were operational at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-01 15:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gzg3mb8znv9w](https://stspg.io/gzg3mb8znv9w)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/srkrt18jgjvc@ab3c7b902730
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Multiple products unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 15:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 19:29 UTC
```

**6. Added: Affected components**

```diff
+ AIQA, Trust Center Admin Page, Trust Center Pages
```

**7. Added: Update** (investigating) · 2026-09-01 15:14 UTC

```diff
+ We are actively investigating issues with Trust Center Pages, Trust Center Admin Pages and AIQA.
```

**8. Added: Update** (identified) · 2026-09-01 15:47 UTC

```diff
+ We continue to investigate connectivity issues to Trust Center Pages, Admin Page and AIQA.
```

**9. Added: Update** (identified) · 2026-09-01 17:04 UTC

```diff
+ We identified Trust Center Pages, Trust Center Admin Page and AIQA issues to be related to upstream provider network service degradation. We continue to monitor and will update this page as soon as we have more details.
```

**10. Added: Update** (identified) · 2026-09-01 18:13 UTC

```diff
+ We continue to monitor upstream provided updates. Following products are affected: - Trust Center Pages - Trust Center Admin Page - AIQA - Compliance Monitoring (AI Summary)
```

**11. Added: Update** (monitoring) · 2026-09-01 18:48 UTC

```diff
+ We are seeing early signs of recovery and it's confirmed by our upstream provider. We continue to monitor.
```

**12. Added: Update** (resolved) · 2026-09-01 19:29 UTC

```diff
+ This incident is resolved and confirmed by our upstream provider. All impacted services are now operational.  What happened: Trust Center Pages, Trust Center Admin Page, AIQA, Compliance Monitoring (AI Summary) were unavailable due to the upstream provider network service degradation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 15:14 UTC | Critical incident: Multiple products unavailable (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iec93fd0dde3664 · Markdown: https://rewindex.com/change/iec93fd0dde3664.md · JSON: https://rewindex.com/api/v1/changes/iec93fd0dde3664 · Generated 2026-10-18T02:31:36.772Z