# Okta: Major incident: Certain users are unable to access their Okta domain.

> Major incident: Certain users are unable to access their Okta domain.. Detected 2026-11-04 by Rewindex: what changed on Okta’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/iec6be5d4223e7c
Last updated: 2026-11-04T09:08:41Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-18 11:06 UTC · Detected: 2026-11-04 09:08 UTC
- [Source: https://status.okta.com/\#incident/a9CKZ000000sXz12AE](https://status.okta.com/#incident/a9CKZ000000sXz12AE)
- [Company: Okta](https://rewindex.com/company/okta.md)
- Versions: before (none: first archived) → after incident\_version:314/I-9493@0d0248d3bc61
- Change 1 of 1 for this incident

Incident page (full timeline): [Certain users are unable to access their Okta domain.](https://rewindex.com/company/okta/incidents/I-9493.md)
## What changed

**1. Added: Title**

```diff
+ Certain users are unable to access their Okta domain.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-18 11:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-18 00:00 UTC
```

**6. Added: Affected components**

```diff
+ Core Platform / Third Party
```

**7. Added: Update** (resolved) · 2025-08-25 20:39 UTC

```diff
+ At 8/18/2025 5:00 AM PT, the  team became aware of an issue with connectivity to our Core Platform service affecting some customers.  During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue and  to mitigate the issue. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-18 11:06 UTC | Major incident: Certain users are unable to access their Okta domain. (this change) | outage |

All Okta changes: [timeline](https://rewindex.com/company/okta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Certain users are unable to access their Okta domain. on Okta’s status page, changed 2025-08-18 11:06 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/iec6be5d4223e7c
- Citation: Okta, “Major incident: Certain users are unable to access their Okta domain.” (2025-08-18 11:06 UTC). Archived by Rewindex: https://rewindex.com/change/iec6be5d4223e7c (CC BY 4.0).
- Markdown link: `[Okta: Major incident: Certain users are unable to access their Okta domain. (2025-08-18)](https://rewindex.com/change/iec6be5d4223e7c)`


---
Canonical: https://rewindex.com/change/iec6be5d4223e7c · Markdown: https://rewindex.com/change/iec6be5d4223e7c.md · JSON: https://rewindex.com/api/v1/changes/iec6be5d4223e7c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:45:51.419Z