# Red Hat (incl. Quay.io): Major incident: Connect Outage

> Major incident: Connect Outage. Detected 2026-11-14 by Rewindex: what changed on Red Hat (incl. Quay.io)’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ieb3c9bcf484d03
Last updated: 2026-11-14T18:13:39Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-14 18:03 UTC · Detected: 2026-11-14 18:13 UTC
- [Source: https://status.redhat.com/incidents/9b5jxyz3930w](https://status.redhat.com/incidents/9b5jxyz3930w)
- [Company: Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md)
- Versions: before (none: first archived) → after incident\_version:753/9b5jxyz3930w@945a926b7b8b
- Change 1 of 2 for this incident

Incident page (full timeline): [Connect Outage](https://rewindex.com/company/red-hat/incidents/9b5jxyz3930w.md)
## What changed

**1. Added: Title**

```diff
+ Connect Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-14 18:03 UTC
```

**5. Added: Affected components**

```diff
+ connect.redhat.com - Partner Account Management, connect.redhat.com - Partner Container Certification Workflow, connect.redhat.com - Partner Portal, connect.redhat.com - Partner Subscriptions, Partner Account Management, Partner Container Certification Workflow, Partner Portal, Partner Subscriptions
```

**6. Added: Update** (investigating) · 2026-11-14 18:03 UTC

```diff
+ Unable to generate an access token for the Partner User Loop API following the secret rotation. As a result, partner eligibility checks are failing for users attempting to log in.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-14 18:03 UTC | Major incident: Connect Outage (this change) | major |
| 2026-11-14 18:23 UTC | [Incident deleted: Connect Outage](https://rewindex.com/change/deb3c9bcf484d03.md) | Deleted by vendor |

Next: [change](https://rewindex.com/change/deb3c9bcf484d03.md) · All Red Hat (incl. Quay.io) changes: [timeline](https://rewindex.com/company/red-hat/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Connect Outage on Red Hat (incl. Quay.io)’s status page, changed 2026-11-14 18:03 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/ieb3c9bcf484d03
- Citation: Red Hat (incl. Quay.io), “Major incident: Connect Outage” (2026-11-14 18:03 UTC). Archived by Rewindex: https://rewindex.com/change/ieb3c9bcf484d03 (CC BY 4.0).
- Markdown link: `[Red Hat (incl. Quay.io): Major incident: Connect Outage (2026-11-14)](https://rewindex.com/change/ieb3c9bcf484d03)`


---
Canonical: https://rewindex.com/change/ieb3c9bcf484d03 · Markdown: https://rewindex.com/change/ieb3c9bcf484d03.md · JSON: https://rewindex.com/api/v1/changes/ieb3c9bcf484d03 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-15T00:01:13.755Z