# Ashby: Major incident: All-in-One: Elevated Dropbox Sign Errors

**Summary:** Ashby reported a major degradation affecting All-in-One document uploads and signing through Dropbox Sign, starting 2026-08-31 17:44 UTC and resolved at 2026-08-31 18:11 UTC (27 min). Ashby attributed the disruption to an upstream Dropbox Sign incident and said the provider resolved the issue. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-31 17:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wdk3jjxzcn7q](https://stspg.io/wdk3jjxzcn7q)
- [Company: Ashby](https://rewindex.com/company/ashby.md)
- Versions: before (none: first archived) → after incident\_version:224/wptzkfcm2pg2@6784a0a9545e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ All-in-One: Elevated Dropbox Sign Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-31 17:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-31 18:11 UTC
```

**6. Added: Affected components**

```diff
+ Dropbox Sign, Third-Party Integrations - Dropbox Sign
```

**7. Added: Update** (investigating) · 2026-08-31 17:44 UTC

```diff
+ We're investigating degraded performance affecting document uploads and signing, caused by an incident with our upstream provider, Dropbox Sign. We are monitoring for updates from Dropbox Sign and will post as we learn more.
```

**8. Added: Update** (resolved) · 2026-08-31 18:11 UTC

```diff
+ Our upstream provider has resolved the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-31 17:44 UTC | Major incident: All-in-One: Elevated Dropbox Sign Errors (this change) | degradation |

All Ashby changes: [timeline](https://rewindex.com/company/ashby/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iea261c96739538 · Markdown: https://rewindex.com/change/iea261c96739538.md · JSON: https://rewindex.com/api/v1/changes/iea261c96739538 · Generated 2026-10-18T05:16:04.570Z