# Wise: Major incident: Sandbox Error

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-12-15 15:22 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/8705rm6d981m](https://stspg.io/8705rm6d981m)
- [Company: Wise](https://rewindex.com/company/wise.md)
- Versions: before (none: first archived) → after incident\_version:759/kk15nl33h2k4@98c3b3380df0
- Change 1 of 1 for this incident

Incident page (full timeline): [Sandbox Error](https://rewindex.com/company/wise/incidents/kk15nl33h2k4.md)
## What changed

**1. Added: Title**

```diff
+ Sandbox Error
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-15 15:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-15 18:48 UTC
```

**6. Added: Affected components**

```diff
+ 🔗 API
```

**7. Added: Update** (identified) · 2025-12-15 15:22 UTC

```diff
+ We have identified an error in Sandbox impacting transfer flows for Sandbox users. A fix is being implemented.
```

**8. Added: Update** (monitoring) · 2025-12-15 15:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-12-15 18:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-15 15:22 UTC | Major incident: Sandbox Error (this change) | major |

All Wise changes: [timeline](https://rewindex.com/company/wise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie9f2729301054f · Markdown: https://rewindex.com/change/ie9f2729301054f.md · JSON: https://rewindex.com/api/v1/changes/ie9f2729301054f · Generated 2026-10-19T21:44:36.201Z