# Hex: Major incident: Some users are having issues accessing Hex

**Summary:** Some users could not access Hex’s Main site during a major-impact outage starting 2025-09-16 20:35 UTC and lasting 18 min, resolved at 2025-09-16 20:53 UTC. Hex reported implementing a fix at 20:40 UTC but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-16 20:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xtg6qt3czd9r](https://stspg.io/xtg6qt3czd9r)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/rwg7dhmvblvr@83ab5fd94fea
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users are having issues accessing Hex
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-16 20:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-16 20:53 UTC
```

**6. Added: Affected components**

```diff
+ Main site
```

**7. Added: Update** (investigating) · 2025-09-16 20:35 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-09-16 20:40 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-09-16 20:53 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-16 20:35 UTC | Major incident: Some users are having issues accessing Hex (this change) | outage |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie9bc02b7940aa1 · Markdown: https://rewindex.com/change/ie9bc02b7940aa1.md · JSON: https://rewindex.com/api/v1/changes/ie9bc02b7940aa1 · Generated 2026-10-18T01:30:21.522Z