# Netlify: Major incident: Support Communication Delivery Issues

**Summary:** Netlify reported a major outbound email delivery outage affecting some services, including Netlify Helpdesk support communications, from 2026-05-25 15:31 UTC to 2026-05-25 17:32 UTC (2 h 0 min). Delivery was restored at 15:53 UTC, though queued emails could still be delayed; Netlify worked with its email provider during recovery. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-25 15:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/34wqr6lchx5c](https://stspg.io/34wqr6lchx5c)
- [Company: Netlify](https://rewindex.com/company/netlify.md)
- Versions: before (none: first archived) → after incident\_version:198/94zmzfqkmr16@033fcd9425c8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Support Communication Delivery Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-25 15:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-25 17:32 UTC
```

**6. Added: Affected components**

```diff
+ Netlify Helpdesk
```

**7. Added: Update** (identified) · 2026-05-25 15:31 UTC

```diff
+ We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible
```

**8. Added: Update** (monitoring) · 2026-05-25 15:53 UTC

```diff
+ outbound email delivery has been restored and emails are now processing successfully. Some delays may continue while queued messages are delivered. We are continuing to monitor the recovery closely
```

**9. Added: Update** (resolved) · 2026-05-25 17:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-25 15:31 UTC | Major incident: Support Communication Delivery Issues (this change) | outage |

All Netlify changes: [timeline](https://rewindex.com/company/netlify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie9ae546ea736e2 · Markdown: https://rewindex.com/change/ie9ae546ea736e2.md · JSON: https://rewindex.com/api/v1/changes/ie9ae546ea736e2 · Generated 2026-10-18T01:00:53.695Z