# LogRocket: Major incident: Session Ingestion Delays

**Summary:** LogRocket reported major session ingestion delays affecting Alerts and Session Collection from 2021-06-03 15:52 UTC to resolution at 2021-06-04 04:06 UTC, lasting 12 h 13 min. Operations were restored on the primary search cluster and primary session processing returned to real-time; at resolution, secondary processing was still catching up and estimated to be live within 6 hours. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-06-03 15:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rc3j8g46gyy9](https://stspg.io/rc3j8g46gyy9)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)
- Versions: before (none: first archived) → after incident\_version:54/5tkg2pv0b0rh@dcd174cb9198
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Session Ingestion Delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-06-03 15:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-06-04 04:06 UTC
```

**6. Added: Affected components**

```diff
+ Alerts, Session Collection
```

**7. Added: Update** (investigating) · 2021-06-03 15:52 UTC

```diff
+ We are currently investigating an issue with session ingestion.
```

**8. Added: Update** (identified) · 2021-06-03 16:40 UTC

```diff
+ The issue impacting ingestion has been identified. Session ingestion is currently delayed.
```

**9. Added: Update** (monitoring) · 2021-06-03 16:51 UTC

```diff
+ A fix has been implemented. We are monitoring closely as we begin to process pending sessions.
```

**10. Added: Update** (monitoring) · 2021-06-03 18:13 UTC

```diff
+ We are continuing to monitor as we process pending sessions. We expect session ingestion to be real-time within the hour, followed by secondary processing and alerting.
```

**11. Added: Update** (identified) · 2021-06-03 18:59 UTC

```diff
+ A new issue has been identified and we're working with our vendor to resolve the issue so we can resume processing of delayed sessions.
```

**12. Added: Update** (monitoring) · 2021-06-03 23:09 UTC

```diff
+ Operations have been restored with our primary search cluster. We have resumed processing of delayed sessions.
```

**13. Added: Update** (monitoring) · 2021-06-04 01:55 UTC

```diff
+ Primary session processing is now real-time. Secondary processing of session data continues, and will complete over the next hours.
```

**14. Added: Update** (resolved) · 2021-06-04 04:06 UTC

```diff
+ Systems have remained stable while continuing to process the backlog of events. We estimate secondary processing will be live in the next 6 hours.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-06-03 15:52 UTC | Major incident: Session Ingestion Delays (this change) | degradation |

All LogRocket changes: [timeline](https://rewindex.com/company/logrocket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie9a5d462672661 · Markdown: https://rewindex.com/change/ie9a5d462672661.md · JSON: https://rewindex.com/api/v1/changes/ie9a5d462672661 · Generated 2026-10-18T02:31:57.020Z