# Matillion: Major incident: Login Issues with Matillion Hub

**Summary:** Matillion reported a major Matillion Hub login incident: some customers may have encountered errors or been unable to log in. The recorded start was 2025-10-20 09:55 UTC, with a computed duration of 0 min; the incident was resolved and all login services were operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 09:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8vc27r66lm96](https://stspg.io/8vc27r66lm96)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
- Versions: before (none: first archived) → after incident\_version:151/hb909s1mq41q@0b0ef6734fe4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login Issues with Matillion Hub
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 09:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 09:55 UTC
```

**6. Added: Update** (resolved) · 2025-10-20 09:55 UTC

```diff
+ Between approximately 08:00 BST and 10:45 BST on October 20, 2025, some customers may have experienced errors or been unable to log in to the Matillion Hub. We have confirmed this issue is now resolved, and all login services are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 09:55 UTC | Major incident: Login Issues with Matillion Hub (this change) | outage |

All Matillion changes: [timeline](https://rewindex.com/company/matillion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie9746f7bd78fdd · Markdown: https://rewindex.com/change/ie9746f7bd78fdd.md · JSON: https://rewindex.com/api/v1/changes/ie9746f7bd78fdd · Generated 2026-10-18T02:55:00.714Z