# Contentstack: Critical incident: Contentstack Launch - Service Disruption - Cloudflare Incident
**Summary:** _summary pending_
## Part of an outage event
- [Google Cloud outage, Jun 12, 2025: 101 vendors, 107 incidents](https://rewindex.com/events/2025-06-12-google-cloud)
- This incident is a second hop: it blames Cloudflare, which was affected by Google Cloud. (hop 2, posted +3 h 41 min vs the first vendor naming Google Cloud)
- Evidence: “…Contentstack Launch - Service Disruption - Cloudflare Incident Earlier today, there was an unexpected period of downtime with our Contentstack platform. Around 2 PM ET, we experienced an upstream outa…”
```mermaid
flowchart LR
root["Google Cloud
own incident not archived"]:::inferred
h1["Within an hour
29 vendors, 28 blamed Google Cloud
Pinecone, Northflank, imgix +26"]:::blames
root --> h1
h4["1 to 4 hours later
12 vendors, 11 blamed Google Cloud
Smartsheet, Daily, Confluent +9"]:::blames
root --> h4
later["Later
1 vendor, 1 blamed Google Cloud
Zilliz"]:::blames
root --> later
p0["Firebase
own incident not archived"]:::inferred
root -.-> p0
k0["Codeium, Windsurf
+13 min"]:::hop2
p0 -->|"blamed Firebase"| k0
p1["Anthropic
posted +28 min, did not name Google Cloud"]:::timing
root -.-> p1
k1["GitHub, GitHub Copilot
+24 min"]:::hop2
p1 -->|"blamed Anthropic"| k1
p2["Cloudflare
own incident not archived"]:::inferred
root -.-> p2
k2["Doppler, Jupyter (Anaconda), Socket +4
+35 min to +3 h 41 min"]:::hop2
p2 -->|"blamed Cloudflare"| k2
me["Contentstack (this incident)
posted +3 h 41 min"]:::me
p2 -->|"blamed Cloudflare"| me
```
_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._
- Kind: Major incident · Label: critical (vendor)
- Changed: 2025-06-12 21:35 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/8wz0qky561fq](https://stspg.io/8wz0qky561fq)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)
- Versions: before (none: first archived) → after incident\_version:728/g2xtxf7jw92b@054c0d04cae0
- Change 1 of 1 for this incident
Incident page (full timeline): [Contentstack Launch - Service Disruption - Cloudflare Incident](https://rewindex.com/company/contentstack/incidents/g2xtxf7jw92b.md)
## What changed
**1. Added: Title**
```diff
+ Contentstack Launch - Service Disruption - Cloudflare Incident
```
**2. Added: Impact**
```diff
+ critical
```
**3. Added: Status**
```diff
+ resolved
```
**4. Added: Start time**
```diff
+ 2025-06-12 21:35 UTC
```
**5. Added: Resolved time**
```diff
+ 2025-06-12 21:35 UTC
```
**6. Added: Affected components**
```diff
+ Amazon Web Services EU Region - Launch - Content Delivery Network (CDN), Amazon Web Services EU Region - Launch - Edge Services, Amazon Web Services EU Region - Launch - Management API, Amazon Web Services EU Region - Launch - Web Application, Amazon Web Services US Region - Launch - Content Delivery Network (CDN), Amazon Web Services US Region - Launch - Edge Services, Amazon Web Services US Region - Launch - Management API, Amazon Web Services US Region - Launch - Web Application, Google Cloud Platform EU Region - Launch - Content Delivery Network (CDN), Google Cloud Platform EU Region - Launch - Edge Services, Google Cloud Platform EU Region - Launch - Management API, Google Cloud Platform EU Region - Launch - Web Application, Google Cloud Platform US Region - Launch - Content Delivery Network (CDN), Google Cloud Platform US Region - Launch - Edge Services, Google Cloud Platform US Region - Launch - Management API, Google Cloud Platform US Region - Launch - Web Application, Launch - Content Delivery Network (CDN), Launch - Edge Services, Launch - Management API, Launch - Web Application, Microsoft Azure EU Region - Launch - Content Delivery Network (CDN), Microsoft Azure EU Region - Launch - Edge Services, Microsoft Azure EU Region - Launch - Management API, Microsoft Azure EU Region - Launch - Web Application, Microsoft Azure US Region - Launch - Content Delivery Network (CDN), Microsoft Azure US Region - Launch - Edge Services, Microsoft Azure US Region - Launch - Management API, Microsoft Azure US Region - Launch - Web Application
```
**7. Added: Update** (investigating) · 2025-06-12 18:38 UTC
```diff
+ Please be informed that sites hosted on Contentstack Launch are currently experiencing 500 errors due to an ongoing Cloudflare outage. Our CDN provider is currently experiencing an issue that may be impacting site performance or availability. Our team is actively working with Cloudflare to expedite resolution. We appreciate your understanding and patience during this time. For any urgent concerns, please don’t hesitate to contact our Customer Success Team.
```
**8. Added: Update** (investigating) · 2025-06-12 19:12 UTC
```diff
+ Our team is actively monitoring the state of the Cloudflare Outage. We will continue to provide updates as more information becomes available. You can also track real-time updates on the Cloudflare Status Page. https://www.cloudflarestatus.com/
```
**9. Added: Update** (monitoring) · 2025-06-12 20:20 UTC
```diff
+ Cloudflare services have begun to recover, and Launch sites appear to be gradually coming back online. Cloudflare is actively working to fully restore stability. We’re closely monitoring the situation and will share updates as things progress.
```
**10. Added: Update** (monitoring) · 2025-06-12 21:10 UTC
```diff
+ Launch sites have been fully recovered as services have resumed from Cloudflare. We are closely monitoring the situation and will share updates as it progresses.
```
**11. Added: Update** (resolved) · 2025-06-12 21:35 UTC
```diff
+ Earlier today, there was an unexpected period of downtime with our Contentstack platform. Around 2 PM ET, we experienced an upstream outage that affected our Launch service. This stemmed from technical issues with our CDN provider (Cloudflare), a service we rely on for speed and reliability. We know this disruption was likely very frustrating to you, as it was to us. Cloudflare service full availability took 3 hours 12 minutes to return, and Contentstack Launch service was fully restored immediately. Although it's rare to see major services go down, it did happen this time - and we're continuing to attempt to learn more about what happened here (as are many other Cloudflare customers). Thank you for your patience and continued trust. We will review our system to improve the reliability of our CDN provider. We’re committed to delivering the dependable, enterprise-grade experience you expect. If you have any concerns or feedback, we are here to help.
```
## History of this incident
| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-12 21:35 UTC | Critical incident: Contentstack Launch - Service Disruption - Cloudflare Incident (this change) | critical |
All Contentstack changes: [timeline](https://rewindex.com/company/contentstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._
---
Canonical: https://rewindex.com/change/ie9451065b345a9 · Markdown: https://rewindex.com/change/ie9451065b345a9.md · JSON: https://rewindex.com/api/v1/changes/ie9451065b345a9 · Generated 2026-10-20T00:48:55.860Z