# NordLayer: Major incident: Elevated login and private gateway(s) visibility issues

**Summary:** NordLayer reported a major outage affecting logins and private gateway visibility in NordLayer Applications and NordLayer Control Panel. It started at 2025-10-27 12:54 UTC and was resolved at 2025-10-27 15:31 UTC, lasting 2 h 36 min; a fix was implemented at 15:16 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-27 12:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rjb4t7y5x8zz](https://stspg.io/rjb4t7y5x8zz)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)
- Versions: before (none: first archived) → after incident\_version:313/qxrmjlsfpss1@92038f2226cc
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated login and private gateway(s) visibility issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-27 12:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-27 15:31 UTC
```

**6. Added: Affected components**

```diff
+ NordLayer Applications, NordLayer Control Panel
```

**7. Added: Update** (investigating) · 2025-10-27 12:54 UTC

```diff
+ We have noticed an increase in failed login attempts for NordLayer service and reports in not being able to see private gateways once logged in.
```

**8. Added: Update** (identified) · 2025-10-27 15:10 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-10-27 15:16 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-10-27 15:31 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-27 12:54 UTC | Major incident: Elevated login and private gateway(s) visibility issues (this change) | outage |

All NordLayer changes: [timeline](https://rewindex.com/company/nordlayer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie9186cfc9ad898 · Markdown: https://rewindex.com/change/ie9186cfc9ad898.md · JSON: https://rewindex.com/api/v1/changes/ie9186cfc9ad898 · Generated 2026-10-18T01:54:31.406Z