# Matillion: Critical incident: Service Disruption (AU Region) - Projects Not Accessible

**Summary:** Matillion reported a critical AU Region outage that made projects inaccessible, affecting Designer and Pipeline Execution. It started at 2026-08-17 17:40 UTC and was resolved at 2026-08-17 17:42 UTC; the computed duration was 1 min. No cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-17 17:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/d7trhphr5cxv](https://stspg.io/d7trhphr5cxv)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
- Versions: before (none: first archived) → after incident\_version:151/zp34072g99lb@7671e1ca5fa0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service Disruption (AU Region) - Projects Not Accessible
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-17 17:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-17 17:42 UTC
```

**6. Added: Affected components**

```diff
+ AU Region - Designer, AU Region - Pipeline Execution, Designer, Pipeline Execution
```

**7. Added: Update** (investigating) · 2026-08-17 17:40 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2026-08-17 17:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-17 17:40 UTC | Critical incident: Service Disruption (AU Region) - Projects Not Accessible (this change) | outage |

All Matillion changes: [timeline](https://rewindex.com/company/matillion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie905dce3f0ad02 · Markdown: https://rewindex.com/change/ie905dce3f0ad02.md · JSON: https://rewindex.com/api/v1/changes/ie905dce3f0ad02 · Generated 2026-10-18T01:30:34.464Z