# New Relic: Major incident: Data Irregularities - US Region

**Summary:** New Relic recorded a major US-region degradation starting 2025-10-10 16:00 UTC, resolved at 2025-10-10 20:12 UTC (4 h 11 min). A subset of customers experienced delayed Browser Monitoring data and delayed or missing alerts; alerts were temporarily suppressed to prevent false positives. The vendor reported an impact window of 13:21 UTC–19:09 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-10-10 16:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/84crjwn4cmbn](https://stspg.io/84crjwn4cmbn)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before (none: first archived) → after incident\_version:283/s64hy0pgl3w3@d2a7a07f25c7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data Irregularities - US Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-10 16:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-10 20:12 UTC
```

**6. Added: Affected components**

```diff
+ Alert Notifications : US - Browser : US, Browser Agent : US, Browser : US, Data Ingest : US - Browser Agent : US, UI : US - Browser : US
```

**7. Added: Update** (investigating) · 2025-10-10 16:00 UTC

```diff
+ A subset of customers in the US region may experience delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are starting to see recovery, and will provide our next update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
```

**8. Added: Update** (investigating) · 2025-10-10 16:00 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-10-10 16:01 UTC

```diff
+ A subset of customers in the US region may experience delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are starting to see recovery, and will provide our next update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
```

**10. Added: Update** (identified) · 2025-10-10 16:43 UTC

```diff
+ We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We continue to see recovery, and will provide an update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
```

**11. Added: Update** (identified) · 2025-10-10 17:02 UTC

```diff
+ We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We continue to see recovery and alerts were unsuppressed. We will continue to provide updates until our services have returned to normal operation.
```

**12. Added: Update** (identified) · 2025-10-10 17:02 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**13. Added: Update** (identified) · 2025-10-10 17:03 UTC

```diff
+ We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We continue to see recovery and alerts were unsuppressed. We will continue to provide updates until our services have returned to normal operation.
```

**14. Added: Update** (identified) · 2025-10-10 17:56 UTC

```diff
+ We are continuing to investigate an issue impacting browser data and have applied alert suppression to prevent our customers from receiving a high volume of false positive alert notifications for affected data.  A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will provide an update when our services have returned to normal operation.
```

**15. Added: Update** (identified) · 2025-10-10 18:46 UTC

```diff
+ We are continuing to mitigate an issue impacting browser data and have recently unsuppressed alerts due to our current recovering state. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We will continue to provide updates until our services have returned to normal operation.
```

**16. Added: Update** (resolved) · 2025-10-10 20:12 UTC

```diff
+ Between 13:21 UTC and 19:09 UTC, a subset of customers in the US region may have experienced delayed browser monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data when alerts were not suppressed. We have resolved this interruption and services have returned to normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-10 16:00 UTC | Major incident: Data Irregularities - US Region (this change) | degradation |

All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie8fbc483a4bd6e · Markdown: https://rewindex.com/change/ie8fbc483a4bd6e.md · JSON: https://rewindex.com/api/v1/changes/ie8fbc483a4bd6e · Generated 2026-10-18T00:54:11.439Z