# Monday.com: Major incident: Investigating issues with Emails and Activities

**Summary:** Monday.com reported a major outage affecting Emails & Activities and timeline events, including EU and US components, starting at 2025-09-04 12:30 UTC and lasting 17 min. A fix was implemented at 12:38 UTC, and the incident was resolved at 12:47 UTC; customers were instructed to refresh their browsers to access the platform. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-04 12:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/j8zdlp4ny96q](https://stspg.io/j8zdlp4ny96q)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/xwhc8xw4bfbb@1ea5ca8a50ba
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating issues with Emails and Activities
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-04 12:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-04 12:47 UTC
```

**6. Added: Affected components**

```diff
+ Emails & Activities, EU - Emails & Activities, US - Emails & Activities
```

**7. Added: Update** (investigating) · 2025-09-04 12:30 UTC

```diff
+ We are currently experiencing issues related to Emails & Activities and timeline events. Our dedicated team is working to resolve this as quickly as possible
```

**8. Added: Update** (investigating) · 2025-09-04 12:34 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2025-09-04 12:38 UTC

```diff
+ A fix has been implemented and we are monitoring results to ensure full system stability.
```

**10. Added: Update** (resolved) · 2025-09-04 12:47 UTC

```diff
+ The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-04 12:30 UTC | Major incident: Investigating issues with Emails and Activities (this change) | outage |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie8ecdb27fa227c · Markdown: https://rewindex.com/change/ie8ecdb27fa227c.md · JSON: https://rewindex.com/api/v1/changes/ie8ecdb27fa227c · Generated 2026-10-18T02:28:36.783Z