# Statsig: Major incident: API Reliability Degraded in Europe North

**Summary:** Statsig reported major API reliability degradation in Europe North from 2025-07-07 20:05 UTC to 2025-07-07 20:30 UTC (25 min), with significantly reduced API success rates. Traffic was redirected to healthy regions to mitigate customer impact; the incident was resolved and no data loss occurred. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-07-07 20:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1pd87c84f6jv](https://stspg.io/1pd87c84f6jv)
- [Company: Statsig](https://rewindex.com/company/statsig.md)
- Versions: before (none: first archived) → after incident\_version:208/v1fqrcnws90c@119b3f2c718c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ API Reliability Degraded in Europe North
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-07 20:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-07 20:30 UTC
```

**6. Added: Affected components**

```diff
+ Config Delivery API - Europe West 1, Europe West 1, Log Event API
```

**7. Added: Update** (investigating) · 2025-07-07 20:05 UTC

```diff
+ **07/07/2025 13:30 PDT Mitigated**: Starting at 1:05 PM PDT, we experienced a drop in API success rate in Europe North. We redirected all traffic to healthy regions to mitigate customer impact. No data loss occurred. **07/07/2025 13:05 PDT Investigating**: API success rates in Europe North have degraded significantly. We are addressing the issue to restore full reliability.
```

**8. Added: Update** (resolved) · 2025-07-07 20:30 UTC

```diff
+ Resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-07 20:05 UTC | Major incident: API Reliability Degraded in Europe North (this change) | degradation |

All Statsig changes: [timeline](https://rewindex.com/company/statsig/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie8d0943110ae37 · Markdown: https://rewindex.com/change/ie8d0943110ae37.md · JSON: https://rewindex.com/api/v1/changes/ie8d0943110ae37 · Generated 2026-10-18T02:55:19.740Z