# Netlify: Major incident: Latency in API & Builds

**Summary:** Netlify reported a major incident causing increased latency in its API and Build Pipeline from 2026-05-11 13:36 UTC to 2026-05-11 15:27 UTC, lasting 1 h 51 min. Fixes were implemented and monitored before resolution; customers could experience slower API responses and builds during this period. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-11 13:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nwh4yvmr3kqk](https://stspg.io/nwh4yvmr3kqk)
- [Company: Netlify](https://rewindex.com/company/netlify.md)
- Versions: before (none: first archived) → after incident\_version:198/26zs66kvk4bd@c0cd6c9774e0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Latency in API & Builds
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-11 13:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-11 15:27 UTC
```

**6. Added: Affected components**

```diff
+ API, Build Pipeline
```

**7. Added: Update** (investigating) · 2026-05-11 13:36 UTC

```diff
+ We are currently experiencing increased latency in our API and builds. We are investigating the source.
```

**8. Added: Update** (monitoring) · 2026-05-11 13:47 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (identified) · 2026-05-11 14:10 UTC

```diff
+ We have identified other causes of this latency, and are continuing to work on resolutions.
```

**10. Added: Update** (monitoring) · 2026-05-11 14:47 UTC

```diff
+ We are monitoring the results of our fix.
```

**11. Added: Update** (monitoring) · 2026-05-11 15:19 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (resolved) · 2026-05-11 15:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-11 13:36 UTC | Major incident: Latency in API & Builds (this change) | degradation |

All Netlify changes: [timeline](https://rewindex.com/company/netlify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie8b370d139e8a1 · Markdown: https://rewindex.com/change/ie8b370d139e8a1.md · JSON: https://rewindex.com/api/v1/changes/ie8b370d139e8a1 · Generated 2026-10-18T00:58:18.690Z