# Rippling: Major incident: Rippling AI is down

> Major incident: Rippling AI is down. Detected 2026-10-28 by Rewindex: what changed on Rippling’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ie86c2f9d861879
Last updated: 2026-10-28T06:53:50Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-28 06:50 UTC · Detected: 2026-10-28 06:53 UTC
- [Source: https://status.rippling.com/incidents/vpf2m4b7s6r1](https://status.rippling.com/incidents/vpf2m4b7s6r1)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/vpf2m4b7s6r1@e3e86517b10f
- Change 1 of 2 for this incident

Incident page (full timeline): [Rippling AI is down](https://rewindex.com/company/rippling/incidents/vpf2m4b7s6r1.md)
## What changed

**1. Added: Title**

```diff
+ Rippling AI is down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ monitoring
```

**4. Added: Start time**

```diff
+ 2026-10-28 06:50 UTC
```

**5. Added: Affected components**

```diff
+ Rippling AI, Rippling AI - Rippling AI
```

**6. Added: Update** (identified) · 2026-10-28 06:44 UTC

```diff
+ Rippling AI is not responding to user queries. We identified the root cause and are remediating the problem.
```

**7. Added: Update** (monitoring) · 2026-10-28 06:50 UTC

```diff
+ We deployed a fix and the system has started to recover. Full recovery is rolling out.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 06:50 UTC | Major incident: Rippling AI is down (this change) | major |
| 2026-10-28 07:04 UTC | [Incident updated: Rippling AI is down](https://rewindex.com/change/re4e7706461fef7.md) |  |

Next: [change](https://rewindex.com/change/re4e7706461fef7.md) · All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie86c2f9d861879 · Markdown: https://rewindex.com/change/ie86c2f9d861879.md · JSON: https://rewindex.com/api/v1/changes/ie86c2f9d861879 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-28T08:27:34.115Z