# Vercel: Major incident: Timeouts loading charts and observability data in Dashboard

**Summary:** Vercel reported a major incident causing Dashboard chart and observability-data loading timeouts for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. It lasted 45 min, from 2026-07-23 07:33 UTC to 2026-07-23 08:18 UTC. Vercel identified the source and implemented a fix, with recovery reported at 07-23 07:55 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-23 07:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pcy9pldzdfqw](https://stspg.io/pcy9pldzdfqw)
- [Company: Vercel](https://rewindex.com/company/vercel.md)
- Versions: before (none: first archived) → after incident\_version:215/bwyq88fxt57g@b634351a328b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Timeouts loading charts and observability data in Dashboard
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-23 07:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-23 08:18 UTC
```

**6. Added: Affected components**

```diff
+ Firewall, Observability, Observability - Observability, Observability - Speed Insights, Observability - Web Analytics, Sandbox, Speed Insights, Web Analytics, Workflow
```

**7. Added: Update** (investigating) · 2026-07-23 07:33 UTC

```diff
+ We are currently investigating timeouts loading observability data for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. This impacts charts in the Dashboard.
```

**8. Added: Update** (monitoring) · 2026-07-23 07:55 UTC

```diff
+ The team identified the source of the issue and a fix has been implemented. We are starting to see recovery. Charts and observability data should be loading again for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. We continue to monitor.
```

**9. Added: Update** (resolved) · 2026-07-23 08:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-23 07:33 UTC | Major incident: Timeouts loading charts and observability data in Dashboard (this change) | outage |

All Vercel changes: [timeline](https://rewindex.com/company/vercel/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie7f7d053d8c6df · Markdown: https://rewindex.com/change/ie7f7d053d8c6df.md · JSON: https://rewindex.com/api/v1/changes/ie7f7d053d8c6df · Generated 2026-10-18T03:32:31.124Z