# Sprout Social: Critical incident: Twitter/X Outage on March 10th

**Summary:** A critical Twitter/X outage affected Sprout Social’s Smart Inbox, Publishing, Reporting, and Listening, causing missing messages, reply issues, failed posts, and reports not loading. The incident started 2025-03-10 14:26 UTC and was resolved 2025-03-11 15:47 UTC, lasting 25 h 20 min; Twitter/X service was operational by 03-11 08:35 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-10 14:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/sfzv7jb2gp9c](https://stspg.io/sfzv7jb2gp9c)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)
- Versions: before (none: first archived) → after incident\_version:259/d1wxj4n9kpgt@869191e660bb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Twitter/X Outage on March 10th
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-10 14:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-11 15:47 UTC
```

**6. Added: Affected components**

```diff
+ Sprout Social Web Application
```

**7. Added: Update** (investigating) · 2025-03-10 14:26 UTC

```diff
+ Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Publishing, Reporting, and Listening features. These issues began at 5 AM CT on March 10. As a result, you may experience: - Missing Twitter/X messages in the Smart Inbox - Issues replying to Twitter/X messages in the Smart Inbox - Failed posts for Twitter/X - Twitter/X data not loading in Reports - Missing Twitter/X messages and data not loading in Listening We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
```

**8. Added: Update** (monitoring) · 2025-03-11 08:35 UTC

```diff
+ Twitter/X's service is operational and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-03-11 15:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-10 14:26 UTC | Critical incident: Twitter/X Outage on March 10th (this change) | outage |

All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie639d29e789c45 · Markdown: https://rewindex.com/change/ie639d29e789c45.md · JSON: https://rewindex.com/api/v1/changes/ie639d29e789c45 · Generated 2026-10-18T01:54:32.510Z