# Elastic Cloud: Major incident: Delayed Metrics in Cloud Console - GCP us-east4

**Summary:** Elastic Cloud reported a major metrics ingestion delay affecting the Cloud Console in GCP us-east4 from 2026-09-12 23:21 UTC to 2026-09-13 07:45 UTC, lasting 8 h 24 min. The vendor fixed the cause and processed all queued data; metrics were showing in real time at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-12 23:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/08zq17vq2cb9](https://stspg.io/08zq17vq2cb9)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/h7hkkgyx5c9h@332bb66a7da6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delayed Metrics in Cloud Console - GCP us-east4
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-12 23:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-13 07:45 UTC
```

**6. Added: Update** (investigating) · 2026-09-12 23:21 UTC

```diff
+ We are investigating metrics delays in the console.
```

**7. Added: Update** (identified) · 2026-09-13 00:18 UTC

```diff
+ We've identified and fixed the cause of the metrics delay. The queue is being processed and delayed metrics will be viewable when complete.
```

**8. Added: Update** (monitoring) · 2026-09-13 02:55 UTC

```diff
+ Metrics queues are being processed and delayed data is starting to show again. We'll monitor to be sure everything catches up as expected.
```

**9. Added: Update** (resolved) · 2026-09-13 07:45 UTC

```diff
+ The metrics ingestion delay in GCP us-east4 has been fully resolved. All queued data has been processed and metrics are now showing in the console in real time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-12 23:21 UTC | Major incident: Delayed Metrics in Cloud Console - GCP us-east4 (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie60dae6a451812 · Markdown: https://rewindex.com/change/ie60dae6a451812.md · JSON: https://rewindex.com/api/v1/changes/ie60dae6a451812 · Generated 2026-10-18T02:31:52.970Z