# LaunchDarkly: Critical incident: Docs site is down

**Summary:** LaunchDarkly’s docs site (launchdarkly.com/docs) was down in a critical-impact incident starting 2026-04-20 22:04 UTC and resolved at 2026-04-20 22:27 UTC, with a reported duration of 22 min. Customers could not access the docs; LaunchDarkly linked the issue to its doc provider’s outage and reported implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-20 22:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cn07mxc6qxyn](https://stspg.io/cn07mxc6qxyn)
- [Company: LaunchDarkly](https://rewindex.com/company/launchdarkly.md)
- Versions: before (none: first archived) → after incident\_version:195/p33q94lrcrsl@7d9906a659e5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Docs site is down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-20 22:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-20 22:27 UTC
```

**6. Added: Affected components**

```diff
+ Docs (launchdarkly.com/docs), Websites (non-core functionality) - Docs (launchdarkly.com/docs)
```

**7. Added: Update** (investigating) · 2026-04-20 22:04 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-04-20 22:13 UTC

```diff
+ We have linked this issue with an outage on our doc provider's side.
```

**9. Added: Update** (identified) · 2026-04-20 22:13 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**10. Added: Update** (resolved) · 2026-04-20 22:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-20 22:04 UTC | Critical incident: Docs site is down (this change) | outage |

All LaunchDarkly changes: [timeline](https://rewindex.com/company/launchdarkly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie5eef1cd8fcf27 · Markdown: https://rewindex.com/change/ie5eef1cd8fcf27.md · JSON: https://rewindex.com/api/v1/changes/ie5eef1cd8fcf27 · Generated 2026-10-18T00:38:42.447Z